FAQ

General

Which versions of PowerPoint work with Twistly? PowerPoint for Windows, Mac, and the web, on a reasonably current Office version. If the add-in store shows Twistly, your PowerPoint can run it.

Does Twistly work offline? No — generation happens in the cloud, so an internet connection is required.

Can I use Twistly from ChatGPT or another AI assistant? Yes — connect the Twistly MCP Server in any MCP-compatible client and ask for a deck in plain language. You get back a downloadable PowerPoint or PDF, billed to the same Twistly account you use in the add-in.

Is Twistly the same as "GPT for PowerPoint"? Yes — GPT for PowerPoint is the add-in's name on the Microsoft AppSource marketplace; Twistly is the product name. Same add-in, same account.

Does my ChatGPT Plus or Microsoft Copilot subscription include Twistly? No. Twistly is a standalone product and is not affiliated with OpenAI or Microsoft Copilot — a ChatGPT or Copilot subscription can't be used to sign in, and a Twistly plan is purchased separately. See Plans & What's Included.

Which languages are supported? Presentations can be generated in 38 languages, including all major European and Asian languages. When creating from text or a file, output follows the source's language automatically.

Creating & editing

Can I undo what Twistly did? Twistly edits your open presentation like you would, so PowerPoint's undo (Ctrl+Z / Cmd+Z) works for most operations. Before large operations — whole-presentation redesign, all-slides speaker notes — saving a copy of the file is the safest habit.

Where are my presentations stored? In your PowerPoint file, wherever you save it. Uninstalling Twistly or cancelling a plan never touches your presentations.

Can I use the generated images commercially? Stock images are licensed for free use (attribution shown in the add-in). AI-generated images are created for your presentation. Web image results come from public web search — verify rights yourself before commercial use.

Why do slides sometimes exceed my chosen slide count? Overcrowded slides are split rather than truncated — see Number of Slides.

Account & billing

Do I need an account to try Twistly? No — your 3 free presentations work before signing in. Sign in (Microsoft, Google, or email) to keep your plan across devices; purchases require sign-in.

How do I remove the "made with" badge? The badge is removed on all paid plans.

What does the charge look like on my bank statement? Charges appear as PADDLE.NET* TWISTLY (Paddle is our payment provider); older subscriptions may show as TWISTLY or Twistly.ai. If you don't recognize a charge, contact us with the amount and date and we'll identify it.

How do I get an invoice? Paddle emails a receipt to your subscription email after every charge. For a copy, a different billing email, or automatic monthly invoices for your accounting team, contact us.

Does uninstalling cancel my subscription? No. Cancel from the Plans tab or at twistly.ai/manage-subscription — see Cancel or Pause.

What's your refund policy? See the fulfillment & refund policy, or contact us.

Can my whole company use one subscription? That's the Team plan — shared templates, central billing, per-seat members. See Manage Your Team.