> For the complete documentation index, see [llms.txt](https://docs.twistly.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.twistly.ai/help/faq.md).

# FAQ

## General

**Which versions of PowerPoint work with Twistly?** PowerPoint for Windows, Mac, and the web, on a reasonably current Office version. If the add-in store shows Twistly, your PowerPoint can run it.

**Does Twistly work offline?** No — generation happens in the cloud, so an internet connection is required.

**Can I use Twistly from ChatGPT or another AI assistant?** Yes — connect the [Twistly MCP Server](/api-reference/twistly-mcp-server.md) in any MCP-compatible client and ask for a deck in plain language. You get back a downloadable PowerPoint or PDF, billed to the same Twistly account you use in the add-in.

**Is Twistly the same as "GPT for PowerPoint"?** Yes — **GPT for PowerPoint** is the add-in's name on the Microsoft AppSource marketplace; Twistly is the product name. Same add-in, same account.

**Does my ChatGPT Plus or Microsoft Copilot subscription include Twistly?** No. Twistly is a standalone product and is **not affiliated with OpenAI or Microsoft Copilot** — a ChatGPT or Copilot subscription can't be used to sign in, and a Twistly plan is purchased separately. See [Plans & What's Included](/plans-billing-and-team/plans.md).

**Which languages are supported?** Presentations can be generated in 38 languages, including all major European and Asian languages. When creating from text or a file, output follows the source's language automatically.

## Creating & editing

**Can I undo what Twistly did?** Twistly edits your open presentation like you would, so PowerPoint's undo (Ctrl+Z / Cmd+Z) works for most operations. Before large operations — whole-presentation redesign, all-slides speaker notes — saving a copy of the file is the safest habit.

**Where are my presentations stored?** In your PowerPoint file, wherever you save it. Uninstalling Twistly or cancelling a plan never touches your presentations.

**Can I use the generated images commercially?** Stock images are licensed for free use (attribution shown in the add-in). AI-generated images are created for your presentation. **Web** image results come from public web search — verify rights yourself before commercial use.

**Why do slides sometimes exceed my chosen slide count?** Overcrowded slides are split rather than truncated — see [Number of Slides](/create-a-presentation/number-of-slides.md).

## Account & billing

**Do I need an account to try Twistly?** No — your 3 free presentations work before signing in. Sign in (Microsoft, Google, or email) to keep your plan across devices; purchases require sign-in.

**How do I remove the "made with" badge?** The badge is removed on all paid plans.

**What does the charge look like on my bank statement?** Charges appear as **PADDLE.NET\* TWISTLY** (Paddle is our payment provider); older subscriptions may show as **TWISTLY** or **Twistly.ai**. If you don't recognize a charge, [contact us](/help/contact-us.md) with the amount and date and we'll identify it.

**How do I get an invoice?** Paddle emails a receipt to your subscription email after every charge. For a copy, a different billing email, or automatic monthly invoices for your accounting team, [contact us](/help/contact-us.md).

**Does uninstalling cancel my subscription?** No. Cancel from the Plans tab or at [twistly.ai/manage-subscription](https://twistly.ai/manage-subscription/) — see [Cancel or Pause](/plans-billing-and-team/cancel-or-pause.md).

**What's your refund policy?** See the [fulfillment & refund policy](https://twistly.ai/fulfillment-policy), or [contact us](/help/contact-us.md).

**Can my whole company use one subscription?** That's the Team plan — shared templates, central billing, per-seat members. See [Manage Your Team](/plans-billing-and-team/manage-your-team.md).