Cancel or Pause a Subscription

You can cancel in two ways — no questions asked:

• In the add-in: Plans tab → your current plan → Edit Plan → Cancel Subscription.

• Without the add-in: twistly.ai/manage-subscription — works even if you've already uninstalled.

What happens when you cancel

• Cancellation takes effect at the end of your current billing period — you keep full access to everything you've paid for until then. No further charges after that.

• Your account then moves to the Free plan. Your presentations are unaffected — they're your PowerPoint files.

• Cancelling a Team subscription ends access for all team members at the period end.

• You can resubscribe anytime from the Plans tab.

Pause instead (Starter & Pro)

If you don't need Twistly for a while, you can pause for 3 months instead of cancelling: billing stops, and your subscription resumes automatically afterwards. Pausing starts from your next billing date, so the time you've paid for isn't lost.

Refunds

See our fulfillment & refund policy. For refund requests, contact us with the email you used at checkout.

Don't want to lose paid time? Instead of cancelling, we can transfer the remaining subscription term to a different email address (a colleague, another account of yours) — contact us.

Plan unexpectedly shows Cancelled?

If your plan shows as cancelled even though you didn't cancel, the most common cause is a failed renewal payment — when a charge doesn't go through, the subscription is cancelled automatically. Contact us and we'll reactivate it.

Uninstalling the add-in does not cancel your subscription — cancel here first.