> For the complete documentation index, see [llms.txt](https://docs.twistly.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.twistly.ai/plans-billing-and-team/cancel-or-pause.md).

# Cancel or Pause a Subscription

You can cancel in two ways — no questions asked:

* **In the add-in:** Plans tab → your current plan → **Edit Plan** → **Cancel Subscription**.
* **Without the add-in:** [twistly.ai/manage-subscription](https://twistly.ai/manage-subscription/) — works even if you've already uninstalled.

## What happens when you cancel

* Cancellation takes effect at the **end of your current billing period** — you keep full access to everything you've paid for until then. No further charges after that.
* Your account then moves to the Free plan. Your presentations are unaffected — they're your PowerPoint files.
* Cancelling a **Team** subscription ends access for **all team members** at the period end.
* You can resubscribe anytime from the Plans tab.

## Pause instead (Starter & Pro)

If you don't need Twistly for a while, you can **pause for 3 months** instead of cancelling: billing stops, and your subscription resumes automatically afterwards. Pausing starts from your next billing date, so the time you've paid for isn't lost.

## Refunds

See our [fulfillment & refund policy](https://twistly.ai/fulfillment-policy). For refund requests, [contact us](/help/contact-us.md) with the email you used at checkout.

Don't want to lose paid time? Instead of cancelling, we can **transfer the remaining subscription term to a different email address** (a colleague, another account of yours) — [contact us](/help/contact-us.md).

## Plan unexpectedly shows Cancelled?

If your plan shows as cancelled even though you didn't cancel, the most common cause is a **failed renewal payment** — when a charge doesn't go through, the subscription is cancelled automatically. [Contact us](/help/contact-us.md) and we'll reactivate it.

{% hint style="warning" %}
[Uninstalling the add-in](/getting-started/uninstall.md) does **not** cancel your subscription — cancel here first.
{% endhint %}